Shipping Policy

Last Updated: July 2026

Order Processing

We aim to dispatch all orders as quickly as possible. Orders are typically processed within 1–3 working days, although this may be longer during busy periods, product launches, holidays, or promotional events.

Orders placed on weekends or bank holidays will be processed on the next working day.

Shipping Methods

We use trusted UK postal and courier services to deliver orders safely and efficiently.

Shipping options and costs will be displayed at checkout before you complete your purchase.

Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed.

Typical UK delivery times are:

• Standard Delivery: 2–5 working days
• Tracked Delivery: 1–3 working days

Delivery times may vary depending on your location and the service selected at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on the products ordered and the delivery method selected.

From time to time we may offer free shipping promotions, which will be clearly advertised on our website.

Incorrect Addresses

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided and the parcel is returned to us, additional postage costs may apply before the order can be resent.

Lost or Delayed Parcels

Once an order has been dispatched, delivery is handled by the postal or courier service.

If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to help locate the parcel.

A parcel will generally not be considered lost until the relevant delivery provider's investigation period has passed.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of:

• The damaged product(s)
• The packaging
• Any visible shipping damage

We will work with you to resolve the issue as quickly as possible.

International Shipping

International shipping may be available to selected countries.

Customers are responsible for any import duties, customs charges, taxes, or fees imposed by their local authorities.

We are not responsible for delays caused by customs processes.

Contact Us

If you have any questions about shipping or an existing order, please contact:

Email: hello@phishbites.co.uk